Valvoline Instant Oil Change

Real Talk 4 months ago

Horrible service at this location. I brought my car in for a standard service and was assisted by a technician who looked indian with glasses and covered in hand, arm, and neck tattoos (including a cross on his neck). From the start, he was completely unfriendly, lacked any kind of positive attitude, and honestly seemed entirely incompetent. Customer service was non-existent. Between the terrible attitude and the lack of professionalism, I didn’t trust that my car was in good hands. Take your vehicle somewhere else where the staff actually cares about doing a good job

Erick Trujillo 4 months ago

I'm impressed , Technicians used proper protection to take care of my paint while doing oil change, also, went by the book and confirmed all torque specs with the computer, checked air pressure and 360 lights functioning , fast service aswell , really impressed

Brandon A 6 months ago

Not specific to this location before the first time in a long time service was straight to the point. Both gentlemen were polite and got the job done efficiently. Maybe I will return to Valvoline services and stop going to the dealership because of this great service! Giving four stars because I was charged $19.95 for 0.8 quarts of Additional oil. That’s absurd

Christina 9 months ago

BISHRAM NEEDS TRAINING!!!!! I'm usually very happy with the service at this location however today was definitely an exception. I had an appointment for an oil change and inspection at 1:15 today. When I pulled up to the bay I was directed to, i noticed there was a car already there. I assumed Bishram was almost finished with that car and I'd be able to pull in within a short time. That's was not the case. I noticed that he was just beginning an oil change on that car. After waiting 20 min in my car, he came out again asked what I needed despite me telling another staff 20 before. Before I responded, I asked it he knew I had an appointment at 1:15 and he said yes. I asked if I had an appointment, why would he begin work on another at the same time. He said oil changes are first come, first serve. Right, but I had an appointment. No response and a blank look in his face. I was in the fence about getting the oil change bc I still had some miles to go but Bishram made my decision for me with his conduct. I told him I hoped he didn't make me late for a medical appointment. No response. The inspection seemed to be taking an unusual amount of time and when I looked, he was going back

Isak Imeri a year ago

Had a great experience getting my oil change at Valvoline on 3716 State St, Niskayuna. The team was fast, professional, and super friendly. They walked me through everything and didn’t try to upsell me on stuff I didn’t need. In and out in no time definitely coming back for my next service!